Returns & Refunds
We make food and drink in small batches, so our return terms work a little differently. Here is exactly how we handle it.
Our Policy in Short
Because every item we sell is a consumable food or beverage product, all sales are final. We do make it right whenever an order arrives damaged, incorrect or incomplete.
This is standard for food producers and it exists for one reason, we cannot verify how a product has been stored once it leaves our control, and we will not resell anything we cannot vouch for.
Damaged or Incorrect Items
If something arrives broken, leaking, or is not what you ordered, we replace it or refund it in full. You do not need to ship anything back.
- Email [email protected] within 48 hours of delivery.
- Include your order number and a photo of the item and the outer box.
- Tell us whether you would prefer a replacement or a refund.
Approved refunds are issued to the original payment method within 5 to 10 business days, depending on your bank.
Order Changes & Cancellations
We can change or cancel an order as long as it has not been packed. Since orders are usually packed within 1 to 2 business days, contact us as quickly as possible. Once the order ships it cannot be cancelled.
Refused & Undeliverable Packages
Packages refused at delivery, or returned to us as undeliverable because of an incorrect address, are not refunded for the product or the original shipping. You may have the order reshipped by covering the new shipping cost.
Gift Sets
Gift sets follow the same terms. If one item inside a set arrives damaged, we replace that item rather than the whole set unless the packaging itself is unusable.
Questions
Write to us at [email protected] or use the contact page and we will get back to you within two business days.